Substantial Online Failure Hits Numerous Online Platforms and Apps

An extensive web outage has affected numerous websites and apps worldwide, with users reporting troubles accessing the internet after problems at Amazon’s cloud computing platform.

The affected platforms comprise the social media app Snapchat, Roblox, Signal, and Duolingo, in addition to multiple Amazon-managed platforms such as its key e-commerce platform and the Ring home security firm.

In the UK, Lloyds bank was impacted in addition to its branches the bank Halifax and the Scottish bank, with also reports of difficulties using the HM Revenue and Customs online portal on Monday morning. Furthermore across the UK, many Ring users took to online platforms to state their doorbells were failing.

In the UK alone, reports of disruptions on individual platforms ran into the many thousands for each platform.

The company stated that the problem started in the east coast of the United States at Amazon Web Services, a division that offers essential web backbone for many businesses, who rent out resources on AWS infrastructure. The cloud platform is the most extensive web hosting service.

Just after late night (PDT) in the United States (8 in the morning BST), the company announced “increased failure rates and latencies” for the cloud services in a area on the Atlantic seaboard of the US. The ripple effect appeared to affect platforms globally, with the problem monitoring service reporting issues with the corresponding services in different parts of the world.

The monitoring service Thousand Eyes, a service that reports on web disruptions, additionally noted a increase in outages on the start of the week, and numerous instances situated in the state of Virginia, the region of Amazon’s US-East-1 region where the company stated the issues started.